Privacy Policy - Asia Market

1. Data controller

The data controller is EDENS S.A., RCS Luxembourg B 43791, registered address 28, Rue de l'Eglise 8025 Strassen, Luxembourg.

Contact: support@asiamarket.lu.

2. Data we collect

Account and contact data such as name, email address, mobile number, delivery address, and verification status.
Order data such as cart items, prices, fulfillment method, delivery notes, order status, and customer support messages.
Card payments are processed by payment providers through secure encrypted payment flows. We receive payment references and payment status, but we do not have access to or store your full card number.
Technical data such as IP address, browser information, session data, language preference, cookies, and security verification events.

3. Why we use data

To provide the online shop, account login, checkout, pickup, delivery, and order support.
To process payments, prevent fraud, secure the service, and troubleshoot technical issues.
To comply with accounting, tax, consumer protection, and other legal obligations.
To send transactional messages such as verification codes and order updates.

4. Legal bases

We process personal data when it is necessary for a contract, required by law, based on our legitimate interests in operating and securing the shop, or based on your consent where consent is required.

5. Service providers

We only use trusted service providers where needed for payment processing, email, SMS, security checks, hosting, analytics, and customer communication. These providers process data only as needed to provide their services.

Card payments are processed by Stripe. PayPal payments are processed by PayPal when PayPal is available at checkout.

6. Cookies and storage

We use cookies and local browser storage for sessions, cart contents, language preference, login flow, security, and basic site operation. Some features may not work correctly if cookies are disabled.

7. Retention and account deletion

We keep personal data only as long as needed for the purposes above, unless a longer period is required for legal, accounting, tax, dispute, or fraud-prevention reasons.

Logged-in customers can submit an account deletion request from the account page. Some order and accounting records may need to be retained where required by law.

8. Your GDPR rights

You may request access, correction, deletion, restriction, objection, or portability of your personal data, subject to legal limits.

You may contact us at support@asiamarket.lu. You also have the right to lodge a complaint with the Luxembourg National Data Protection Commission (CNPD) or another competent EU supervisory authority.